Z99 Privacy Policy —
How Your Data Is Protected

Z99 (https://z99.bar) is a trusted online gaming and betting platform. We place the highest priority on protecting our users' privacy. This Privacy Policy ("Policy") explains how z99 collects your personal information, why we use it, and how we keep it secure.

By using the z99 website or app, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully before registering.

This policy has been prepared in compliance with the European GDPR, Bangladesh's Digital Security Act, and relevant international data protection standards. We believe transparency is the foundation of trust — there are no hidden terms here.

Z99 may collect the following types of information. Each category is collected for a specific reason, and we only gather what is necessary.

We do not collect sensitive information such as religious beliefs, political opinions, or medical data, and we have no intention of doing so.

Z99 collects your information through several methods. The main ones are described in detail below:

• Information provided directly: Information you provide at registration — such as your name, email address, and mobile number — is collected directly from you.
• Verification process: Identity documents or other files uploaded during KYC (Know Your Customer) verification.
• Automatically collected: Information collected automatically through browsing activity, cookies, log files, and tracking technologies.
• Payment Processor: Transaction data received from payment gateways during deposits and withdrawals.
• Third-Party Sources: Information received from fraud prevention agencies or law enforcement, where applicable.

Information collected through each method is used only for specific, legitimate purposes and is not retained beyond what is necessary.

Z99 uses your personal information for the purposes listed below. Each purpose is directly tied to delivering our services:

• Account Management: To handle registration, login, password recovery, and account settings management.
• Identity & Age Verification: To meet legal requirements and prevent minors from accessing the platform.
• Financial Transactions: To accept deposits, process withdrawals, and maintain records of all transactions.
• Customer Support: To handle your questions, complaints, and requests.
• Promotional Communications: To keep you informed about new bonuses, promotions, and updates (you may opt out at any time).
• Security & Fraud Prevention: To detect unusual activity and maintain platform security.
• Legal Obligations: To comply with anti-money laundering regulations, tax reporting requirements, and directives from regulatory authorities.
• Platform Development: To analyze user experience and continuously improve our gaming services.

We never sell your information to ad networks, data brokers, or any third party for commercial purposes.

Z99 may share your information in limited, specific circumstances. These are clearly outlined below:

• Payment Processor: Only the minimum data required to process a transaction is shared with payment partners.
• Identity Verification Provider: Documents may be shared with licensed verification agencies to complete the KYC process.
• Law Enforcement: Information may be disclosed pursuant to a court order or other legal obligation.
• Regulatory Authority: Required information may be shared with licensing authorities or AML (Anti-Money Laundering) agencies.
• Technology Partner: Cloud, cybersecurity, or analytics providers used to operate the platform may have limited access to data — all of whom are bound by strict confidentiality agreements.

Z99 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs properly.

• Essential Cookies: These are essential for maintaining login sessions, saving language preferences, and ensuring platform security. Disabling them will prevent the platform from functioning properly.
• Functional Cookies: To remember your preferences, game history, and customization settings.
• Analytics Cookies: To gather statistics such as which pages users spend the most time on and which games are most popular.
• Security Cookies: To detect suspicious login attempts or bot activity.

You can manage cookies through your browser settings. However, disabling essential cookies may limit some features. We display a clear cookie consent notice on your first visit to the site.

Z99 follows the highest industry standards to protect your information. Our security infrastructure operates across the following layers:

• 256-bit SSL Encryption: All data transferred between your browser and our servers is encrypted.
• AES-256 Storage Encryption: Sensitive data stored in our databases is kept in encrypted form.
• Two-Factor Authentication (2FA): To add an extra layer of security to your account.
• Regular Security Audits: Regular audits conducted by independent cybersecurity experts.
• Access Control: Only authorized personnel have access to specific data.
• Firewall & DDoS Protection: To keep the platform protected against external attacks.

However, no data transmission over the internet is entirely risk-free. We strongly encourage you to use a strong password and never share your login credentials with anyone.

Z99 retains your information only for as long as necessary. We follow the principles below when determining retention periods:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction data: A minimum of 5 years as required by financial regulations, and up to 10 years where applicable.
• KYC Documents: 5 years from the date of verification, or as required by law.
• Log files and usage data: Up to 12 months.
• Marketing communication preferences: Up to 3 years after opting out (to ensure you are not contacted again).

Once the designated retention period ends, data is securely deleted or anonymized.

Z99 believes every user should have full control over their own data. You have the following rights: